Return & Replacement Policy

Last Updated: November 2026

At The Toddler House, we take care to check every product before dispatch. However, if you receive a damaged, faulty, incomplete or incorrect product, we are here to help.

Please read our Return & Replacement Policy carefully before placing an order.

1. No General Returns

We do not accept general returns or exchanges for:

Change of mind.
Incorrect product selection by the customer.
Products no longer required.
Personal preferences or reasons unrelated to a verified product issue.

Our products are prepared with care, and we encourage customers to review the product descriptions, photographs, specifications and recommended age group before ordering.

2. Damaged or Faulty Products

If you receive a damaged or faulty product:

Contact us within 48 hours of delivery.
Share your order number and clear photographs or videos showing the damage or fault.
Our team will review the complaint and verify the issue.
Based on the nature of the issue, we will decide whether return pickup is necessary.
Eligible complaints will be resolved through a replacement.

Return pickup will not be required automatically for every complaint. Our team will inform you if the product needs to be collected.

3. Missing Pieces or Components

If your product arrives with one or more missing pieces or components:

Report the issue within 48 hours of delivery.
Share your order number and clear photographs or videos, along with details of the missing pieces.
After verification, we will send only the missing pieces by courier.
You do not need to return the complete product.
No return pickup is required for missing-piece complaints.

4. Incorrect Product Received

If you receive a product different from the one you ordered:

Contact us within 48 hours of delivery.
Share your order number and clear photographs or videos of the product received.
Our team will verify the issue.
Eligible complaints will be resolved through a replacement.

We will inform you if return pickup is required.

5. Replacement Processing and Dispatch

Once a replacement request has been reviewed and approved:

The replacement will generally be dispatched within 1–2 business days.
If the replacement product is temporarily out of stock, we will wait until it becomes available and dispatch it once it is back in stock.
We will communicate relevant replacement and dispatch updates to the customer.

6. Order Cancellation

Orders can be cancelled at any time before dispatch.
Once an order has been dispatched, cancellation is not possible.
If a customer cancels a Partial COD order before dispatch, the full ₹200 advance payment will be refunded.